Our warranty.

30 days on workmanship

Every repair we perform is warranted for 30 days from pickup. If something we adjusted, installed or assembled is not right — a brake that will not hold adjustment, a wheel that will not stay true, a drivetrain that will not shift — bring it back and we will make it right at no additional labour cost.

What is covered

• Adjustments we made going out of spec through normal use
• Assembly errors, incorrect torque, or missing hardware we installed
• Wheel builds that lose tension or true within the warranty period

What is not covered

• Crash damage, impacts, or damage from riding with a known problem
• Normal wear — tires, brake pads, chains, cables
• Parts you supplied yourself
• Modifications made after pickup, or work by another shop
• Water ingress or corrosion from riding or storage conditions

Parts

Parts carry their manufacturer's warranty, which varies by brand. We will handle the claim paperwork where the manufacturer allows it and tell you the expected timeline. Labour to replace a failed part inside 30 days is covered by us; after that, labour is charged normally.

How to make a claim

Call the shop at 519-221-9711 or bring the bike in with your job number. We will inspect it and confirm the remedy before doing any work. Please do not leave a bike without talking to us first — we need to see it in the condition it failed in.

Quotes and approvals

A quote is an estimate based on visible condition. If we find additional problems, we will contact you before doing anything beyond the approved scope. Work you approve is charged as quoted; work you do not approve is not performed.