Privacy policy.

What we collect

When you contact us or book a repair we collect the information needed to do the job:

• Your name, email address and phone number
• Your bike's make, model, year and the symptoms you describe
• Service history, quotes, invoices and photos you send us
• Any notes you give us about your bike or preferences

How we use it

To inspect, quote, repair and hand back your bike; to send status updates and receipts; and to keep service records so we are not guessing next time. We do not sell your data and we do not share it with advertisers.

Analytics

This site uses first-party analytics. We record page views, landing and exit pages, referrers, coarse device type and approximate city-level location derived from your IP address. IP addresses are masked (the last part is removed) before storage. There are no third-party advertising cookies and no cross-site tracking, so no cookie banner is required.

Who can see it

Shop staff can see customer and repair records. Reports show aggregated traffic data. Our hosting and email providers process data on our behalf under their own security commitments.

How long we keep it

Repair records and invoices are kept as long as needed for warranty and tax purposes. Analytics data is retained for 26 months. You can ask us to delete your account and contact details; we will keep only records we are legally required to retain.

Your choices

You can ask for a copy of your data, correct it, or ask us to delete it by emailing [email protected]. Marketing email is opt-in only and every message includes an unsubscribe link.

Contact

Unchained Bicycle Repairs
48 Queen St E, Unit 12, Cambridge, ON N3C 2A8
[email protected] · 519-221-9711